Contact Us
Welcome to Orqema. If you have questions about our products, your order, shipping, returns, or store policies, please contact our customer support team.
Customer Support
Email:
service@orqema.com
Business Hours:
Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time:
We typically respond within 1–3 business days. Messages received outside business hours will be reviewed during our next working period.
Order Inquiries
To help us locate your order and assist you efficiently, please include:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
- Relevant photographs, where applicable
Returns and Refunds
If you would like to request a return or refund, please email us with your order number and the reason for your request. Review our Return & Refund Policy for the applicable conditions and procedures.
Please contact us before sending an item back so we can provide the appropriate return instructions and return address. The business address listed below should not be used for returns unless our support team specifically instructs you to do so.
Damaged, Incorrect or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us as soon as possible with your order number and a description of the issue.
Where applicable, include clear photographs of the affected item, the packaging, and the shipping label. Please retain the item and packaging while we review your request.
We will review the information provided and explain the available next steps in accordance with our Return & Refund Policy.
Payment Information
For your security, please do not send full payment card numbers, card security codes, account passwords, or banking credentials by email. For payment-related questions, your order number and a brief description of the issue are sufficient to begin an inquiry.
Company Information
Company Name:
Guangzhou Huaxi Technology Co., Ltd.
Business Address:
Room 103, C1721, No. 137 Heguang Road,
Tianhe District, Guangzhou, Guangdong, China
Customer Support Email:
service@orqema.com